We recognize honest mistakes.
We are committed to providing the best possible products and service to our members at all time. However should you need to cancel your subscription and request for refunds for any valid reasons, please feel free to go through our policies listed below.
IMS-ANEC believes in helping its customers as far as possible, and has therefore a liberal cancellation and refund policy. Under this policy:
Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the processing of documents for shipment.
Cancellation must be made through email at info@ims-anec.com
In case you feel that the services received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding our services, you may email us at info@ims-anec.com
For Automatic Recurring Payment (ARP) a thirty (30) day grace period should be provided before stoppage can be effected. The grace period shall allow our company to transmit the request to our bank partners.
After the 30-day grace period and the ARP still persists, refund shall be made to the payor. Payment of refund shall be made through cheque payable to the payor and shall be sent to the address indicated in the subscription.